Return Policy

Great service is our number one priority at Podobrace. Therefore the sending and returning of our products is completely free of charge throughout all of Europe! Returning an item is also very simple. Every order includes a return form which outlines the returns process in the following 5 steps:

 

1. Check whether the product meets all the requirements below. Yes? Continue to step 2.

2. Fill in all the details on the form provided in the envelope.

3. Place the completed form in an envelope with the returned product. Always enclose return form.

4. Download the return label of this page and stick it on the closed envelope. (Always send returns in an envelope, not in a package)

5. Deliver the envelope to a post office or post box near you.

 

Once the return has arrived, our finance department will immediately refund the full amount you paid. Online safety is paramount at Podobrace. Therefore all returns are processed by our partner Multisafepay and Paypal, a safe and secure payment agency. This may take up to 12 working days.

Klarna Invoice: If the order was placed through Klarna Invoice, and has not yet been paid, this order will be cancelled. If the order has already been paid, the full amount will immediately be deposited into the account you specify.

Return requirements

In order to return or exchange a product, it must meet the following conditions:

• The product must not be soiled.

• The product must be undamaged.

• The product must not be heavily worn.

• The item must be returned in its original packaging within 14 days!

• If the item does not meet these conditions, the order will again be returned to the customer.

Returnlabel

Download your returnlabel here and stick it on the closed envelope. (Always send returns in an envelope, not in a package). The returning is completely free of charge throughout all of Europe!

Warranty

It is important to check for defects upon receiving your order. If the product is defective, then it is covered by our warranty scheme. In this case we will immediately dispatch a replacement and take full responsibility for any costs incurred. The warranty term for this product is 3 months and covers only manufacturing faults. If you still have any questions or concerns, please don’t hesitate to email us or call us on +3185 2010818 so that we can help you as soon as possible. Our team is dedicated to providing the best possible service and is always ready to assist you.